Tech Mahindra IS RECOGNIZED AS A
2026 TECHNOLOGY INNOVATION LEADER
Frost & Sullivan has identified the company as demonstrating best practices within the Asia-Pacific region in the agentic AI business process services industry.
What You Need to Know about the Technology Innovation Leadership Recognition
Frost & Sullivan’s Technology Innovation recognizes the company that has introduced the best underlying technology for achieving remarkable product and customer success while driving future business value.
For the Technology Innovation Leadership Recognition, Frost & Sullivan analysts independently evaluated the criteria listed below.
For the Technology Innovation Leadership Recognition, Frost & Sullivan analysts independently evaluated the criteria listed below.
“In response to the evolving enterprise demand for autonomous and intelligent operations, Tech Mahindra (TechM) introduced Orion, its next-generation agentic AI solution, in July 2025. TechM Orion marketplace represents the company’s vision for the future of BPS by enabling enterprises to agentify business processes through an ecosystem of intelligent, actionoriented AI agents.”
- Sherrel Sonia Roche, Associate Director, Customer Experience, ICT, Research
“A key differentiator is Orion platform’s deep integration with TechM’s live BPS operations. Built and operated within its BPS engine, the platform enables seamless ownership of discovery, build, deployment, and ongoing value realization. The company analyzes real customer interactions, such as high net promoter score (NPS) outcomes and effective resolutions, to continuously refine agent design and tuning.”
- Sherrel Sonia Roche, Associate Director, Customer Experience, ICT, Research
Tech Mahindra Receives Frost & Sullivan's 2026 Asia-Pacific Technology Innovation Leadership Recognition for Advancing Agentic AI in the Business Process Services Industry
Recognized for driving innovation, intelligent automation, and scalable digital transformation through agentic AI-led BPS solutions.