Based on its recent analysis of the North American telematics market, Frost & Sullivan recognizes Sirius XM Connected Vehicles Service, Inc.(SiriusXM CV) with the 2020 North American Company of the Year Award in the Telematics Industry. The company’s end-to-end connected vehicle platform provides safety, security and convenience services, such as the new, advanced automatic crash notification (ACN+), enhanced roadside assistance, stolen vehicle recovery assistance, and integration with smart home devices. The transformative ACN+ solution, in collaboration with the RapidSOS emergency response data platform, supports auto manufacturers and their drivers by digitally sharing vehicle and crash data with 911 responders immediately following an emergency incident.

"SiriusXM CV’s revolutionary ACN+ revolutionary technology transmits critical data to 911 non-verbally, which makes the quality and reliability of the information far more accurate than from competing solutions. Uniquely, the information can be sent to the 911 dispatcher irrespective of the technology used at the receiving 911 center," said Suhas Gurumurthy, Best Practices Industry Analyst. "Another interesting feature of the solution is that it allows subscribers to securely share critical health information with first responders through their linked medical profile. For example, if the driver has a preexisting medical condition and is unable to communicate that information themselves, the solution shares this medical information, along with vehicle and additional driver information, with first responders."

Today SiriusXM CV provides safety, security and convenience services for more than 12 million active vehicles on the road and is always looking for new ways to expand its customer base and portfolio. In 2018, SiriusXM acquired PayTollo®, a mobile payment platform for toll roads and bridges and this business is now operationally part of SiriusXM CV. The PayTollo platform uses a GPS toll recognition technology algorithm that eliminates the need for transponders and notifies drivers of each cost in real time. In 2019, SiriusXM CV collaborated with Visa to launch an in-vehicle payment solution, transforming the vehicle into a 'hub' that provides real-time, convenient transactional services to drivers and passengers.

SiriusXM CV delivers a seamless, in-vehicle eCommerce platform that offers voice and interactive services, benefiting both customers and merchants. The company employs a digital wallet with tokenization that increases security across the eCommerce ecosystem. As part of the digital wallet feature, the platform leverages the user profile, including the customer’s purchase history, loyalty programs, and favorite merchants based on vehicle location, to deliver a more personalized experience for the customer. In addition, customers can reserve and pay for parking without searching for a payment kiosk and locate nearby restaurants based on their preferred routes. Significantly, these leading-edge technologies in safety and convenience services can be tailored to the customer's unique requirements.

"SiriusXM CV has led the market with continued innovation across its multiple connected vehicle services in response to consumer and industry demand," noted Gurumurthy. "Its strategic solutions provide constant support throughout the vehicle’s lifecycle, ensuring a comprehensive and personalized in-vehicle experience for drivers and constant customer relationships and business for automotive original equipment manufacturers."

Each year, Frost & Sullivan presents this award to the company that develops a product with innovative features and functionality that is gaining rapid acceptance in the market. The award recognizes the quality of the solution and the customer value enhancements it enables.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.