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2020 North American
Patient Engagement Solutions
Enabling Technology Leadership Award

CipherHealth Commended by Frost & Sullivan for Redesigning Patient-centric Care Delivery Models for the At-risk Population

CipherHealth Award Write-Up

Its CipherOutreach platform supports patient engagement through the entire continuum of care to deliver superior operational efficiency and bottom-line growth

Based on its recent analysis of the North American patient engagement (PE) solutions market, Frost & Sullivan recognizes CipherHealth, Inc. with the 2020 North America Enabling Technology Leadership Award. Within hospitals and remotely, CipherHealth helps providers, patients, and caregivers better manage health for improved outcomes, reduced costs, and bottom-line growth while enhancing patient and provider experiences. Its solutions eliminate manual intervention through automated patient outreach, remote monitoring, and by recording personalized care plans securely for at-home accessibility by patients and caregivers.

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“The company plays a crucial role among providers and payers by supporting and optimizing care coordination and population health management initiatives such as cancer screening and, more recently, COVID-19-focused solutions. CipherHealth focuses on enhanced and continuous communication across the patient journey and proactively supports preventive care interventions and longitudinal patient monitoring—becoming an idealpatient engagement solution provider,” said Chandni Mathur, Senior Industry Analyst at Frost & Sullivan. “Its powerful readmission reduction solution ensures seamless care transitions and peerless patient engagement.”

The company’s first product, CipherOutreach, focuses on hospital acute discharges and enables automated post-discharge follow-up call and text programs for transitional care management. It proactively addresses potentially adverse events through personalized patient care recordings and regular recovery checkups. Furthermore, it provides both point of care (POC) and remote patient engagement tools on the same recording platform, thereby uniquely covering the full patient continuum in the care journey from pre-arrival to POC to post-discharge and population health management.

CipherHealth collaborated with leading providers, health systems, and agile healthcare IT vendors for product co-development and periodic feature audits and enhancements after its initial solution launch. Its platform also gained secondary products such as CipheRounds, with a digital rounding application to support nurses rounding at patients’ bedsides. With payment reforms affecting reimbursement receipts and referrals, the company’s solutions prove invaluable due to automating processes to save time and effort, improve performance, and bottom-line revenues.

“Repositioning itself for the COVID-19 pandemic with several add-on capabilities and virtual care services, CipherHealth supports healthcare systems with virtual, patient-centric care delivery. To help manage the caseload increase, it initiated applications such as pre-screening of patients scheduled for outpatient visits through automated outreach. It queries symptoms, exposure, and travel history, assessing the answers to alert and divert the in-patient appointment for a telehealth visit,” noted Supriya Lala Kundu, Best Practices Research Analyst at Frost & Sullivan. “CipherHealth has gained significant traction by catering to the unique needs of hospitals, accountable care organizations, ambulatory surgery centers and practices, long-term and post-acute care providers, urgent care facilities, and specialty pharmacies.”

Each year, Frost & Sullivan presents the Enabling Technology Innovation Leadership Award to the company that demonstrates uniqueness in developing and leveraging new technologies that deliver significant customer value.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

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Harley Gadomski
P: 12104778469

About CipherHealth, Inc.



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